Player Safety Is Our Priority

Soxo66 Responsible Gaming – Play Safe

At soxo66, the enjoyment of playing only means something when it is done in a healthy and controlled way. We provide a range of tools and resources to ensure your gaming experience always stays fun, never overwhelming.

Soxo66's Commitment to Players

More than just a gaming platform – we care about your well-being.

At soxo66, responsible gaming is more than just a slogan. It is at the core of how we operate this platform. We believe every player deserves to be entertained in a safe, fair, and transparent environment. That is why we invest in real protection tools that any member can use at any time.

Gambling should be entertainment, not a source of stress or financial hardship. If you find yourself playing more than you should, or if gaming is starting to affect your daily life, soxo66 is here to help. This page contains full information on how we support our players and what steps you can take to stay in control.

18+
Minimum age requirement for all soxo66 players
24/7
Customer support available around the clock
100%
All self-protection tools are free to use
KYC
Age verification is mandatory for all new accounts

Self-Protection Tools We Provide

Control is in your hands – use these tools to manage your gaming experience.

Daily / Weekly Deposit Limit

Set deposit limits for daily, weekly, or monthly periods directly from your account settings. Once the limit is reached, our system will automatically block further deposits until a new period begins. These limits take effect immediately.

Session Time Limit

Set a time limit for each of your gaming sessions. The soxo66 system will send a reminder when the time limit is approaching and will automatically end the session when time is up. This helps you stay aware of how long you spend on the platform.

Maximum Loss Limit

Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be blocked from placing additional bets for that period, ensuring you do not exceed your set budget.

Self-Exclusion

If you feel you need a break from gaming, use the self-break feature to block your account for 24 hours, 7 days, 30 days, or up to 6 months. No requests to reactivate your account will be entertained during an active break period.

Personal Activity Report

View a detailed summary of your gaming activity including total deposits, total wagering, wins, and losses over any time period. This information helps you make smarter decisions based on real data.

Permanent Exclusion

For those who need a long-term solution, the permanent exclusion feature allows you to permanently close your soxo66 account. This decision is final and the account cannot be reopened. Your account balance will be fully refunded.

How to Use the Self-Protection Tools

Follow these simple steps to activate limits and controls on your account.

1
Login to Your soxo66 Account

Access your account using the Login button at the top of the website, or download the soxo66 app on your device.

2
Go to Account Settings

Click on your profile icon and select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Select Your Preferred Limit

Choose the type of limit you want to set – deposit limit, time limit, loss limit, or self-exclusion options based on your needs.

4
Confirm & Activate

Enter your limit amount and confirm your selection. The limit will take effect immediately and you will receive confirmation via email or an in-app notification.

DEPOSIT LIMIT
Deposit Limit Can Be Reduced Instantly

A decrease in your deposit limit takes effect immediately. However, an increase in your deposit limit requires a 48-hour waiting period before it comes into effect – this is an additional safeguard we have put in place.

SELF-EXCLUSION
No Reactivation During Exclusion Period

Once a self-break is activated, no requests to reopen the account will be entertained, even if you change your mind. This is the strongest safeguard to ensure your commitment is fully respected.

SUPPORT
Our Team Is Ready to Help 24/7

If you have trouble activating any self-protection feature or need immediate assistance, contact the soxo66 customer support team via Live Chat, available 24 hours a day.

Signs of Problem Gambling

Recognise the early signs before they become a bigger problem.

Important: Problem gambling can affect anyone regardless of background or gaming experience. Recognising the early signs is the most important first step toward getting help before the situation becomes more serious.

1
Playing to Recover Losses

You keep playing in hopes of "winning back" money you have lost, even as the losses continue to grow over time.

2
Feeling Restless When Not Playing

You feel anxious, irritable, or uncomfortable when unable to access the gaming platform for even a short period.

3
Neglecting Daily Responsibilities

Work, family, or daily responsibilities are starting to be neglected because too much time is spent playing or thinking about gaming.

4
Borrowing Money to Gamble

You borrow money from family members, friends, or use a credit card solely to fund your betting activities.

5
Hiding Your Gaming Habits

You hide your gaming activity from loved ones or lie about how much money you have spent on betting.

6
Unable to Stop Even When You Want To

You have tried multiple times to stop or reduce your betting activity but have been unable to do so, even when you genuinely want to.

Self-Assessment – Are You Playing in a Healthy Way?

Ask yourself the following questions honestly. If the answer to two or more questions is "Yes", we encourage you to contact our support team or use the available self-protection features.

1
Have you ever played longer or spent more money than you originally planned?
2
Have you ever played to escape problems, stress, or feelings of discomfort?
3
Has money spent on gambling ever caused financial difficulties in your daily life?
4
Have the people you care about ever expressed concern about your gaming habits?
5
Have you ever felt guilty or ashamed after a gambling session?
6
Have you ever used money meant for basic needs (rent, food, bills) for wagering purposes?

Remember: Answering "Yes" to the questions above does not mean you are weak or have failed. It means you are being honest with yourself, and that self-awareness is true strength. Reach out to us and let us help you get back on track.

FAQ – Responsible Gaming

Answers to the most frequently asked questions about our tools and policies.

Yes, you can set or change your deposit limit at any time through your account settings. Limit decreases take effect immediately, while limit increases require a 48-hour waiting period as an added protective measure.

When you choose permanent exclusion, any remaining balance in your account will be returned to your registered bank account within 5 to 7 business days. Once permanent exclusion is activated, the account cannot be reopened under any circumstances.

soxo66 carries out a strict KYC (Know Your Customer) verification process for all new members. You are required to submit a valid copy of your ID card or passport. Accounts that fail age verification will be unable to make deposits or withdrawals.

Yes, all self-protection tools at soxo66 – including deposit limits, time limits, loss limits, self-exclusion, and permanent exclusion – are completely free for all registered members. No charges or fees apply to any of these features.

Beyond soxo66's in-house support, we encourage you to seek professional help through the Counseling and Education Service Centre (PUSPEN) or relevant mental health helplines in Malaysia. Reaching out for help is a sign of strength, not weakness.

Play Smart, Enjoy With Peace of Mind

Soxo66 provides a safe and responsible platform for your best online casino experience. Register today and make full use of all our self-protection tools.

Bahasa Melayu